Customer Satisfaction Survey

We value what you say and we are constantly striving to be better. It would help us enormously if you could spare a few seconds to fill out our survey.



This question is required

  1. SERVICE

    Please answer on our Responsiveness, Courtesy, Helpfullness and Quality:


ExcellentAverageGood Poor Awful
Was our service prompt and responsive throughout?
Were our staff friendly and polite?
Was our service positive and helpful?
Was our service effective and of good quality?

This question is required

  1. PRODUCTS

    Please answer on the products Appearance, Specifications, Packaging, Function:

Excellent Good Average Poor Awful
Was the product/system and its installation visually satisfactory?
Does the product/system satisfy your specifications?
Was the product well-packaged, transported and handled?
Does the product/system function as expected?

This question is required

  1. COMMERCIAL

    Please answer on our Delivery, Contact, Competence, Performance:


Excellent Good Average Poor Awful
Was the product/system delivered and installed on schedule?
Were you kept regularly informed of progress?
How well did our staff demonstrate knowledge and competence?
Were all our administrative functions to your satisfaction?

This question is required

  1. OVERALL

    Please answer about our Value-for-money, and your Satisfaction:

Excellent Good Average Poor Awful
Please rate our service's value-for-money?
How satisfactory was Penguin's service overall?